HTML CODEX -

Your Contact Details

Full name *

Email address *

Telephone number *

Postcode *

Your iPhone

iPhone model *

Storage capacity

Tell Us About the Faults

Tick every fault that applies. You can select multiple faults. Each category has its own description box so you can explain the problem in your own words.

1. Audio

No sound Low volume Distorted or crackling sound Earpiece not working Loudspeaker not working Microphone not working Sound cuts in and out Other audio problem

Describe your audio problem

2. Buttons & Controls

Power button not working Volume buttons not working Mute switch or Action button problem Home button not working Buttons sticking or jammed Button works intermittently Other button or control problem

Describe your buttons or controls problem

3. Camera

Rear camera not working Front camera not working Camera image blurry Camera will not focus Black camera screen Camera shaking or vibrating Flash not working Camera glass damaged Other camera problem

Describe your camera problem

4. Charging

Not charging Intermittent charging Charging port damaged Cable will not connect properly Wireless charging not working Charging very slowly Charging accessory warning Other charging problem

Describe your charging problem

5. Connectivity

Wi-Fi not working Bluetooth not working Mobile signal problem SIM not recognised eSIM problem GPS or location problem NFC or contactless problem Other connectivity problem

Describe your connectivity problem

6. Liquid Damage

Water exposure Drink or liquid spillage Phone exposed to rain Moisture inside camera or screen Liquid damage suspected Other liquid exposure

Describe the liquid exposure

Liquid damage cannot be covered by our standard liquid damage warranty.

7. Other Problems

Face ID not working Touch ID not working Sensors not working Proximity sensor problem Vibration or haptic problem Unknown fault Multiple unrelated problems Other problem not listed

Describe any other problem

8. Physical Damage

Cracked front glass Cracked rear glass Bent frame or housing Dented casing Camera lens glass broken Back panel damaged Housing separating Other physical damage

Describe the physical damage

9. Power & Battery

Phone will not switch on Phone switches off unexpectedly Battery drains quickly Battery percentage jumps Battery health warning Phone overheating Restarting or boot loop Battery not holding charge Other power or battery problem

Describe your power or battery problem

Do not post or courier an iPhone with a swollen, leaking, unusually hot or visibly damaged battery. Contact us first.

11. Software & Performance

Phone running slowly Apps crashing iOS update problem Storage full or storage issue Repeated error messages Phone freezing Setup or activation problem Data transfer problem Other software problem

Describe your software or performance problem

Previous Repairs & Device History

Does the iPhone switch on?

Has the iPhone been repaired before?

Previous repairs, damage or other relevant history

Data & Additional Information

How important is the data stored on your iPhone?

iOS version, if known

Anything else you would like us to know?

Please do not enter your Apple Account password, device passcode, authentication codes, recovery codes or bank details anywhere in this form. We will never ask you to provide them here.

Submitting this form does not confirm a repair booking or final price. We will review the information and contact you.

HTML CODEX

iPhone Repairs