Who We Are

Green Tech Repairs provides professional repair services for laptops, desktop computers, tablets, mobile phones, Apple devices, gaming consoles and other electronic equipment.

We also provide computer upgrades, custom PC services and repair support for customers throughout the United Kingdom.

For the purposes of UK data protection law, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, Green Tech Repairs is the data controller responsible for your personal information.

Information We Collect

When you contact us, purchase products, submit a repair request or use our services, we may collect the following information:

Customer Information

• Name
• Address
• Email address
• Telephone number
• Billing and delivery information

Device Information

• Device manufacturer and model
• Serial numbers
• IMEI numbers where applicable
• Device condition
• Fault descriptions
• Repair history
• Photographs or videos taken during assessment

Website Information

• IP address
• Browser type
• Device information
• Website usage information

How We Use Your Information

We use your information to provide our repair and retail services, including:

• Processing repair enquiries
• Providing quotations
• Carrying out repairs and diagnostics
• Contacting you about your device
• Processing payments
• Arranging collections and deliveries
• Providing warranty support
• Maintaining service records
• Meeting legal and accounting requirements

Our Legal Basis For Processing

Under UK GDPR, we process personal information using the following lawful bases:

Sharing Your Information

We do not sell, rent or trade customer information.

We may share information where necessary to provide our services, including:

• Courier companies for collections and deliveries
• Payment providers
• Website hosting providers
• Security and fraud prevention services
• Legal authorities where required by law

Repair Device Data

During diagnosis or repair, technicians may need access to operating systems, settings or hardware information to identify faults and complete repairs.

We do not intentionally access, copy or disclose personal files unless necessary for the repair process.

Cookies

Our website uses cookies to provide essential functionality, improve performance and enhance customer experience.

Cookies may be used for:

• Website operation
• Security
• Shopping basket functionality
• Remembering preferences
• Website analytics

You can control cookies through your browser settings. Disabling cookies may affect some website functionality.

Data Security

We take appropriate technical and organisational measures to protect customer information from:

• Unauthorised access
• Loss
• Misuse
• Disclosure

How Long We Keep Information

We retain information only for as long as necessary for business, legal, accounting and warranty purposes.

• Repair records may be retained for service history and warranty support.
• Financial records are retained according to UK legal requirements.
• Website enquiries are retained only for as long as reasonably required.

Your Data Protection Rights

Under UK GDPR, you may have the right to:

Some rights are subject to legal conditions and exemptions. We may need to verify your identity before responding to a request.

Contact Us

If you have any questions about this Privacy Policy or how we handle your information, please contact Green Tech Repairs.

Complaints

If you believe your personal information has not been handled correctly, please contact us first so that we have the opportunity to investigate and resolve your concern.