Terms & Conditions

1. Acceptance of Terms

These Terms & Conditions apply to all customers using services provided by Green Tech Repairs.

This includes:

• Walk-in customers
• Repair by Post customers
• Residential customers
• Business customers
• Commercial customers
• Customers purchasing custom-built PC systems

By authorising a repair, requesting a service, approving a quotation, purchasing a product or leaving equipment with Green Tech Repairs, the customer confirms that they have read and accepted these Terms & Conditions.

2. Services Provided

Green Tech Repairs provides electronic repair, technology and computer services including, but not limited to:

• Mobile phone repairs
• Tablet repairs
• Laptop repairs
• Desktop computer repairs
• All-in-One PC repairs
• Apple Mac repairs
• Gaming console repairs
• Hardware upgrades
• Software installation and troubleshooting
• Operating system installation and recovery
• Virus and malware removal
• Diagnostics and fault finding
• Data-related services
• Component replacement
• Custom-built PC systems
• Gaming PC builds
• Business device repairs and support

3. Customer Ownership Declaration

The customer confirms that they:

• Are the legal owner of the device; or
• Have permission from the legal owner to authorise the work; and
• Have authority to approve any repair or service requested.

Green Tech Repairs accepts no responsibility for disputes relating to device ownership or the customer’s authority to authorise repairs.

4. Device Condition on Arrival

Devices are inspected when received. Where appropriate, Green Tech Repairs may record:

• Existing damage
• Scratches, cracks, dents or cosmetic damage
• Missing parts or accessories
• Previous repair attempts
• Signs of liquid damage
• Tampering or modifications
• Photographs or video of the device condition

Some faults, damage or defects may not be visible during the initial inspection and may only become apparent during diagnosis, testing or repair.

5. Accessories

Customers should only provide accessories required for diagnosis, testing or the requested service.

• Chargers
• Power supplies
• Controllers
• Cables
• Docking stations
• Adapters

Green Tech Repairs accepts no responsibility for accessories that are not recorded on the repair intake documentation.

6. Diagnostics and Fault Finding

Most devices require diagnostic testing before repair work can proceed.

Diagnostic charges may apply where:

• The customer declines the repair.
• The device cannot be repaired.
• Replacement parts are unavailable.
• Additional faults are discovered.
• The device is beyond economical repair.

Diagnostic fees cover professional assessment, testing, fault finding and repair evaluation. Diagnostic fees are non-refundable unless otherwise agreed in writing or required by applicable law.

7. No Fix / Beyond Economical Repair

Some devices may not be repairable due to:

• Severe damage
• Component failure
• Liquid damage
• Previous repair attempts
• Lack of replacement parts
• Manufacturer limitations
• The repair cost exceeding the value of the device

Where repair cannot be completed, diagnostic fees, postage costs and any parts or services already authorised may remain payable.

8. Repair Quotations

Repair quotations issued by Green Tech Repairs are valid for 7 working days unless otherwise stated.

Prices may change due to:

• Component price changes
• Supplier availability
• Market changes
• Courier costs

A quotation is not binding until it has been accepted and confirmed by Green Tech Repairs.

9. Repair Timescales

Standard repair times are approximately 1–7 working days, depending on the nature of the repair.

Timescales may depend upon:

• Courier delivery times
• Component availability
• Supplier delays
• Repair complexity
• Additional faults discovered during testing

All repair timescales are estimates and cannot be guaranteed unless expressly agreed otherwise in writing.

10. Payment Terms

Invoices issued by Green Tech Repairs are payable upon receipt unless otherwise agreed in writing.

Devices, repaired items, accessories and custom-built PCs will not normally be released until all applicable charges have been paid in full.

Where a lawful outstanding balance remains unpaid, Green Tech Repairs may retain the relevant property to the extent permitted by law.

11. Repair Warranty

Green Tech Repairs provides a 40-day workmanship warranty covering labour carried out by Green Tech Repairs.

Replacement components supplied by Green Tech Repairs may also be covered by the manufacturer’s warranty where applicable.

Manufacturer warranty periods and conditions vary depending on the component and manufacturer.

12. Warranty Exclusions

Subject to applicable statutory rights, the Green Tech Repairs workmanship warranty does not cover:

• Accidental damage
• Physical damage
• Liquid damage
• Moisture damage
• Power surges or electrical faults outside the original repair
• Misuse or neglect
• Software issues unrelated to the repair
• Viruses or malware
• Customer modifications
• Third-party repairs
• Normal wear and tear

13. Liquid Damage

Liquid-damaged devices are assessed and repaired strictly on a best-efforts basis.

Liquid damage can cause:

• Micro corrosion
• PCB trace damage
• Hidden component failure
• Progressive deterioration
• Future faults after repair

Due to the unpredictable nature of liquid damage, no Green Tech Repairs workmanship warranty is provided for liquid-damaged devices unless expressly agreed otherwise in writing.

14. Data Protection and Customer Responsibility

Customers are responsible for backing up all personal and business data before submitting any device for repair.

Green Tech Repairs accepts no responsibility for:

• Data loss
• Corrupted files
• Lost passwords
• Lost accounts
• Software licences
• Personal information stored on devices

Customer information is handled confidentially and accessed only where reasonably required for diagnosis, repair, testing or customer-requested services.

15. Passwords and Security Access

Customers may be asked to provide passwords, PIN codes or other access information where this is necessary to complete testing or verify functionality.

If access information is not provided, complete testing may not be possible and some faults may remain unverified.

16. Repair By Post

Customers using the Green Tech Repairs Repair by Post service are responsible for packaging devices securely before sending them to us.

We recommend:

• Suitable protective packaging
• Bubble wrap or equivalent protective materials
• Tracked delivery
• Adequate insurance cover

Green Tech Repairs accepts no responsibility for loss or damage occurring during delivery to our premises where the loss or damage is attributable to inadequate packaging or the courier’s handling, subject always to applicable consumer rights.

17. Return Shipping and Insurance

Green Tech Repairs will use an appropriate delivery service for returning repaired devices.

Where the customer declines available additional insurance or enhanced cover, the customer acknowledges that courier compensation may be limited to the applicable carrier terms.

Green Tech Repairs will not knowingly use a courier service for a device where its condition or battery presents a transport risk or where applicable dangerous-goods or carrier requirements do not permit the shipment.

18. Custom-Built PCs

Green Tech Repairs designs and builds custom computer systems according to customer requirements.

Customers are responsible for approving:

• Components
• Specifications
• Performance requirements
• Budget
• Intended usage

Custom PC quotations are valid for 7 working days unless otherwise stated.

19. Custom PC Build Times

Custom-built PC systems are normally completed within approximately 5–10 working days.

Build times depend upon:

• Component availability
• Supplier delivery times
• Testing requirements
• Customer specification changes

20. Custom PC Warranty

Custom-built PCs include a 40-day Green Tech Repairs workmanship warranty.

Individual hardware components are covered by manufacturer warranty where applicable.

Subject to applicable statutory rights, the workmanship warranty does not cover:

• Overclocking
• Unauthorised modifications
• Unauthorised hardware changes
• Liquid damage
• Physical damage
• Incorrect use
• Damage caused by customer-installed components

21. Customer-Supplied Parts

Customers may request installation of their own components where Green Tech Repairs agrees that the component is suitable.

Green Tech Repairs provides no manufacturer’s warranty on customer-supplied components.

Labour charges remain payable where Green Tech Repairs has carried out the agreed installation or diagnostic work, even where the customer-supplied component subsequently proves faulty or incompatible.

22. Component Availability

If a selected component becomes unavailable, Green Tech Repairs may contact the customer with suitable alternatives.

Where reasonably possible, any alternative will be of an equal or improved specification. Customer approval may be required before substitution.

23. Testing

Green Tech Repairs carries out testing appropriate to the device and repair completed.

Testing may include:

• Hardware diagnostics
• Stability testing
• Performance testing
• Operating system checks
• Functional testing

24. Returns and Refunds

Returns and refunds are handled in accordance with applicable UK consumer law and any applicable product-specific or service-specific policies published by Green Tech Repairs.

Nothing in these Terms & Conditions is intended to remove or restrict any statutory rights that cannot lawfully be excluded.

Where permitted by law, charges may remain payable for services already completed, diagnostic work already undertaken, special-order components and courier services already incurred.

25. Customer Communication

Customers must provide accurate and current contact information.

Green Tech Repairs may communicate using:

• Telephone
• WhatsApp
• Email

Customers are responsible for responding to repair updates, quotation requests and collection notifications within a reasonable period.

26. Uncollected Devices

Completed repairs, repaired devices, unrepaired devices and customer property should be collected within 31 days of notification that the device is ready.

Customers will normally be contacted using the details provided on the repair intake documentation.

Where a device remains uncollected, Green Tech Repairs reserves the right, where legally permitted, to:

• Apply reasonable storage charges where applicable and properly notified.
• Recover outstanding repair, diagnostic or other lawful charges.
• Dispose of or sell the device where legally permitted and where necessary to recover outstanding sums.

Any action taken will be carried out in accordance with applicable UK legislation.

27. Business Customers

Business customers confirm that they have authority to request repairs and approve work on behalf of their organisation.

Unless otherwise agreed in writing, business invoices are payable upon receipt.

Business customers remain responsible for:

• Device ownership
• Data backup
• Authorising repairs
• Providing accurate information

28. Hazardous Materials, Contamination and Additional Cleaning

Green Tech Repairs is committed to maintaining a safe working environment for employees, customers and visitors.

Where a device is received in a condition that presents a health, hygiene or safety risk, additional cleaning or decontamination may be required before diagnostic or repair work can begin.

Examples include:

• Excessive pet hair or animal fur
• Biological contamination
• Bodily fluids
• Heavy nicotine residue
• Mould or fungal growth
• Insect infestation
• Excessive dirt, dust or debris
• Grease, oil or industrial contamination
• Chemical contamination
• Other substances presenting a health or safety risk

29. Damaged, Swollen or Hazardous Batteries

Lithium-ion batteries can present a serious risk of fire, thermal runaway, chemical leakage, explosion and injury when damaged, swollen, punctured, leaking, overheating or otherwise defective.

If a potentially hazardous battery is identified during inspection, diagnosis, testing or repair, Green Tech Repairs will prioritise safety over completion of the repair.

Where appropriate, Green Tech Repairs may suspend the repair and arrange suitable specialist assistance.

A device containing a hazardous battery may require specialist handling, storage, removal, transport or disposal.

30. Hazardous Battery Handling, Specialist Services and Return

Where a damaged, swollen, leaking, overheating or otherwise hazardous battery is identified, Green Tech Repairs may stop work and assess the safest available course of action.

Depending upon the circumstances, this may include:

• Stopping all repair and testing activity.
• Preventing the device from being charged or powered on.
• Separating the device from other equipment and combustible materials where safe to do so.
• Placing the device into appropriate temporary safe storage or quarantine.
• Obtaining specialist advice.
• Arranging specialist battery removal where necessary.
• Arranging specialist handling or collection.
• Arranging an appropriate disposal or recycling route where required.

Where specialist handling, removal, storage, transport or disposal is required, reasonable costs may be payable by the customer where permitted by law.

Green Tech Repairs will communicate the situation to the customer and, where reasonably practicable, provide details of any additional specialist costs before authorising chargeable specialist work.

If the customer declines necessary specialist work, Green Tech Repairs may be unable to complete the repair or return the device using the normal delivery service.

Green Tech Repairs will not undertake hazardous work solely to enable a device to be returned where doing so would expose employees, customers, couriers, contractors or members of the public to an unacceptable risk.

31. Right to Refuse or Suspend Service

Green Tech Repairs reserves the right to refuse, suspend or terminate a service where:

• The device presents a health or safety risk.
• The device contains a hazardous battery.
• The repair would be unlawful.
• The device is contaminated beyond safe handling.
• The device cannot be safely transported.
• The required repair is technically impossible.
• Necessary parts or specialist services are unavailable.
• The customer behaves abusively, threateningly or unlawfully towards staff.

Where a service is refused or suspended, Green Tech Repairs will take reasonable steps to explain the reason and, where possible, identify an appropriate next step.

32. Limitation of Liability

Green Tech Repairs will take reasonable care of customer devices while they are in our possession.

Subject to applicable law, Green Tech Repairs shall not be liable for indirect losses, loss of business, loss of profits or consequential losses arising from repair services.

Nothing in these Terms & Conditions excludes or restricts liability or statutory rights that cannot lawfully be excluded or restricted.

33. Force Majeure

Green Tech Repairs shall not be responsible for delays caused by circumstances outside our reasonable control, including:

• Supplier delays
• Courier disruption
• Power failures
• Extreme weather
• Government restrictions
• Fire or other emergency
• Other unforeseen events outside our reasonable control

34. Complaints Procedure

Green Tech Repairs aims to resolve customer concerns professionally, fairly and promptly.

Customers should contact us using:

• Email: info@greentechrepairs.co.uk
• Telephone / WhatsApp: 07592 255072

35. Governing Law

These Terms & Conditions are governed by the laws of England and Wales.

Any disputes shall be subject to the jurisdiction of the appropriate courts of England and Wales, subject to any applicable consumer rights.

36. Customer Declaration and Acceptance

By submitting a device for repair, requesting a diagnosis, approving a quotation, purchasing a custom-built PC, using the Repair by Post service, or leaving any device or equipment with Green Tech Repairs, the customer confirms that they have read and accepted these Terms & Conditions.