Green Tech Repairs · Bespoke Repair Service

Specialist Device Repairs, Collected From Your Door

A considered, individually arranged repair service for customers who would prefer not to transport their equipment themselves. We discuss your device, its packaging, collection and return arrangements before anything is booked.

Whether your equipment is at home or at work, we aim to make the process straightforward: agreed arrangements, careful handling and clear communication at every stage.

Start Your Repair Enquiry

Available by prior arrangement across England, Scotland, Wales and Northern Ireland.

Your device, individually considered

How Our Bespoke Collection Service Works

We discuss your equipment and the arrangements it needs before confirming a collection. Packaging, transport and any agreed insurance costs are separate from diagnostic and repair charges.

A laptop being carefully protected inside a cardboard shipping box

01 · Specialist Packaging

We Arrange Suitable Packaging

We assess your device and coordinate appropriate protective packaging for the agreed collection. You do not have to guess how best to package your equipment yourself.

A courier handing a parcel to a customer at her home entrance

02 · Collection From You

Your Device Is Collected

We arrange the agreed courier collection from your home or workplace once the arrangements are confirmed and the applicable advance costs have been paid in full.

03 · Initial Assessment

We Assess Your Equipment

Once received, we inspect the device and assess the reported fault. Further diagnostic work or a repair will be discussed with you before chargeable work is authorised.

04 · Quote And Approval

Clear Information Before Repair

We explain our findings and the proposed repair costs. We will not proceed with chargeable repair work until you have had the opportunity to approve the quote.

05 · Repair Work

Careful, Professional Attention

Approved work is carried out according to the agreed scope. We keep you informed if further findings mean that the proposed work or quote needs to change.

06 · Secure Return

Your Device Comes Back To You

After the repair and applicable payment arrangements are complete, we coordinate the agreed return packaging and courier journey. Return transport and any agreed insurance costs must be paid before the return is arranged.

Important payment information

Once full payment of the agreed advance collection costs has been received, we’ll arrange the agreed packaging, insurance and courier collection. Packaging, collection, return transport and insurance are separate from diagnostic and repair charges. We will discuss applicable costs with you before proceeding.

Battery safety — please read before enquiring

Do not send or arrange courier transport for a device with a swollen, leaking, unusually hot or otherwise damaged battery. Tell us about any battery concerns in your enquiry so we can discuss a safe next step.

The arrangements

What To Expect

1. EnquireTell us about your device, the fault and where it needs collecting from.

2. Agree the arrangementsWe discuss packaging, courier collection, applicable costs and any insurance requirements.

3. Confirm and payOnce the agreed advance collection costs are paid in full, we arrange the agreed collection.

4. Assess and quoteWe inspect the equipment and discuss the findings and repair quote with you.

5. Authorise the workChargeable repair work proceeds only after you approve the proposed work and costs.

6. Arrange the returnAfter the agreed work and payment arrangements are complete, we coordinate the return journey.

Bespoke Repair Enquiry

Tell Us About Your Device

Complete the form below and we will review your requirements. Submitting an enquiry does not automatically book a collection or authorise chargeable repair work. We will contact you to discuss suitability, costs and the next steps.

01 · Your Contact Details

How can we contact you about your enquiry?

Full name *

Email address *

Telephone number *

Preferred contact method *

Best time to contact you

02 · Your Device

Provide as much identifying information as you can. Do not include passwords or login details.

Device type *

Make / manufacturer *

Model name or number

Approximate age of device

Serial number or product reference (optional)

Describe the fault or service required *

Does the device power on?

Visible physical damage?

03 · Device History And Safety

These details help us understand the device and plan a suitable assessment.

Has the device had liquid exposure?

Battery condition (if applicable) *

Has the device been repaired before?

Is an insurance claim involved?

Additional repair, liquid-metal or insurance history

04 · Collection Address

Where would you like us to arrange collection? We will confirm the arrangements with you before booking.

Name at collection address *

Address line 1 *

Address line 2

Town / city *

County / region

Postcode *

Country *

Collection location

Collection availability

Collection instructions (optional)

05 · Return Address

If the return address is the same, select the option below.

My return address is the same as my collection address.

Name at return address

Address line 1

Address line 2

Town / city

County / region

Postcode

Country

06 · Packaging, Courier And Insurance

Tell us what you need. The precise arrangements and costs will be discussed and agreed before a collection is booked.

Packaging requirement *

Insurance preference *

Preferred collection date

Return preference

Other packaging or transport requirements

07 · Further Information

How urgent is the repair?

Does the device contain important data?

Anything else we should know?

08 · Please Confirm

Please read and confirm these points before submitting your enquiry.

I understand that submitting this form is an enquiry and does not confirm a collection or repair booking. * I understand that packaging, collection, return transport and any agreed insurance costs are separate from diagnostic and repair charges. * I understand that agreed advance collection costs must be paid in full before the collection is arranged. * I understand that chargeable repair work will be discussed with me and requires my approval. * I have read the battery safety warning and will tell Green Tech Repairs about any swollen, leaking, unusually hot or damaged battery before any transport is arranged. * The information I have supplied is accurate to the best of my knowledge. *

Please do not enter passwords, PINs, account credentials or other login details anywhere in this form.

We will review your enquiry and contact you to discuss suitability, arrangements and costs. No collection is booked by submitting this form.