1. Who We Are

Green Tech Repairs provides technology repair and support services for laptops, desktop computers, tablets, mobile phones, Apple devices, gaming consoles and other electronic equipment.

We also provide computer upgrades, custom PC services, diagnostics, deep cleaning, repair-by-post services and related technology support.

For the purposes of applicable UK data protection law, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, Green Tech Repairs acts as the data controller for personal information processed in connection with our business.

2. Information We Collect

Depending on how you interact with Green Tech Repairs, we may collect the following types of information.

Customer Information

• Name
• Postal address
• Email address
• Telephone or mobile number
• Billing and delivery information
• Information you provide when contacting us

Repair Information

• Device manufacturer and model
• Serial number
• IMEI number where applicable
• Device condition
• Reported faults and symptoms
• Diagnostic findings
• Repair and service history
• Parts and components used
• Photographs or videos taken during assessment or repair
• Information required to process a repair or warranty claim

Website and Technical Information

Our website hosting and essential website functions may process limited technical information needed to deliver pages, maintain security and operate requested functions. This may include an IP address, browser type, operating system, device type and technical records generated by the hosting environment. Green Tech Repairs does not use visitor analytics or advertising tracking.

3. How We Use Your Information

We use personal information where necessary for the following purposes:

• Responding to enquiries and customer communications
• Processing repair requests
• Arranging diagnostics and repairs
• Preparing quotations
• Contacting you regarding your device
• Processing purchases and payments
• Arranging collections, deliveries and returns
• Providing repair and warranty support
• Maintaining accurate service records
• Managing customer accounts where applicable
• Preventing fraud, misuse and security incidents
• Maintaining the security and operation of the website
• Complying with legal, tax and accounting obligations
• Establishing, exercising or defending legal claims where necessary

4. Our Legal Basis for Processing

Where UK GDPR applies, we rely on one or more lawful bases depending on the purpose of the processing.

5. Sharing Your Information

We do not sell, rent or trade customer personal information.

We share information only where reasonably necessary to provide our services, operate the business, process a transaction, maintain security or comply with the law. Relevant recipients may include:

• Courier and delivery providers, where a delivery or return is arranged
• Payment service providers, including Square where used to process a payment
• Website hosting and technical service providers
• Form submission or communications providers used to deliver your enquiry to us, including Web3Forms where used
• Professional advisers where necessary
• Law enforcement, regulators or other authorities where legally required

These providers may process information under their own terms and privacy notices. Where a provider processes personal information on our behalf, we take reasonable steps to ensure that appropriate data-protection arrangements are in place.

6. Repair Device Data

During diagnosis or repair, technicians may need to access operating-system settings, hardware information, diagnostic utilities or other technical information necessary to identify and resolve faults.

We do not intentionally access, copy, inspect or disclose personal files unless this is necessary for the repair, testing or diagnostic process, or you have specifically authorised such access.

Where a device contains personal, confidential or sensitive information, remove information that is not required for the repair wherever reasonably possible. Do not send passwords or other sensitive login details through an enquiry form.

7. Payments and Transactions

Where a payment is made through a third-party provider such as Square, the provider processes payment information under its own privacy policy and terms. Green Tech Repairs may receive transaction details such as the amount, date, payment status and reference needed to manage the order, refunds, accounting or customer support.

We do not intend to store full payment-card details ourselves. Transaction and accounting records may be retained where necessary for accounting, order management, refunds, warranty administration, fraud prevention and legal compliance.

8. Cookies and Essential Website Technologies

Green Tech Repairs does not use visitor analytics or advertising tracking.

WordPress, WooCommerce, the hosting environment or checkout functions may use essential cookies or similar technologies where needed to provide requested website functions, maintain security, manage a shopping basket or complete a transaction. The specific cookies used can depend on which website functions you use.

Essential technologies are not used by this policy as a means of tracking visitors for analytics or advertising. If non-essential cookies or similar technologies are introduced in future, we will update this policy and obtain consent before using them where required by law.

You can manage or block cookies through your browser settings. Blocking essential cookies may affect some website functions, including basket or checkout features.

9. Data Security

We take reasonable technical and organisational measures designed to protect personal information against accidental or unlawful destruction, loss, alteration, unauthorised disclosure and unauthorised access.

Measures may include appropriate access controls, secure systems, password protection, secure communications and limiting access to information to people who need it for legitimate business purposes.

No method of electronic storage or transmission can be guaranteed to be completely secure. If we become aware of a personal data breach that requires notification under applicable law, we will take the steps required by law.

10. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including providing services, maintaining service records, dealing with warranties, resolving disputes and meeting legal and accounting obligations.

• Repair and service records are retained for as long as reasonably needed for service history, warranty administration and dispute handling.
• Transaction and accounting records are retained for the period required by applicable law.
• Customer enquiries are retained for as long as reasonably necessary to respond and maintain appropriate business records.
• Information may be retained for longer where necessary to establish, exercise or defend legal claims.

Retention periods vary according to the type of record and the reason it is held. When personal information is no longer required, we take reasonable steps to securely delete, destroy or anonymise it where appropriate.

11. International Data Transfers

Some external service providers may process personal information outside the United Kingdom. Whether this occurs depends on the provider and the services used.

Where personal information is transferred outside the UK, we will take the steps required by applicable UK data-protection law to ensure that the transfer has appropriate safeguards.

12. Your Data Protection Rights

Depending on the circumstances and subject to applicable legal conditions and exemptions, you may have the right to:

You may also have rights relating to direct marketing and automated decision-making where applicable.

To exercise your rights, contact us using the details below. We may need to verify your identity before responding.

13. Contact Us

If you have questions about this Privacy Policy, wish to exercise a data-protection right or have concerns about how your personal information is handled, please contact us.

14. Complaints

If you believe your personal information has not been handled correctly, please contact Green Tech Repairs first so that we have an opportunity to investigate and respond.

15. Changes to This Policy

We may update this Privacy Policy to reflect changes to our services, website, technology, legal requirements or data-protection practices.

The latest version will be published on this page. Please check this page periodically for changes.