1. Who We Are

Green Tech Repairs provides professional technology repair and support services for laptops, desktop computers, tablets, mobile phones, Apple devices, gaming consoles and other electronic equipment.

We also provide computer upgrades, custom PC services, diagnostics, deep cleaning, repair-by-post services and related technology support.

For the purposes of applicable UK data protection law, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, Green Tech Repairs acts as the data controller for personal information processed in connection with our business.

2. Information We Collect

Depending on how you interact with Green Tech Repairs, we may collect different types of information.

Customer Information

• Name
• Postal address
• Email address
• Telephone or mobile number
• Billing and delivery information
• Information you provide when contacting us

Repair Information

• Device manufacturer and model
• Serial number
• IMEI number where applicable
• Device condition
• Reported faults and symptoms
• Diagnostic findings
• Repair and service history
• Parts and components used
• Photographs or videos taken during assessment or repair
• Information required to process a repair or warranty claim

Website and Technical Information

When you use our website, certain technical information may be collected automatically depending on the technologies and services operating on the website.

• IP address
• Browser and operating system information
• Device type
• Pages visited
• Referring website information
• Technical and security information
• Website interaction and usage information

3. How We Use Your Information

We may use personal information for the following purposes:

• Responding to enquiries and customer communications
• Processing repair requests
• Arranging diagnostics and repairs
• Preparing quotations
• Contacting you regarding your device
• Processing purchases and payments
• Arranging collections, deliveries and returns
• Providing repair and warranty support
• Maintaining accurate service records
• Managing customer accounts where applicable
• Preventing fraud, misuse and security incidents
• Improving our services and website
• Complying with legal, tax and accounting obligations
• Establishing, exercising or defending legal claims where necessary

4. Our Legal Basis For Processing

Where UK GDPR applies, we rely on one or more lawful bases depending on the purpose of the processing.

Where processing is based on consent, you may withdraw your consent at any time. Withdrawal does not affect the lawfulness of processing carried out before consent was withdrawn.

5. Sharing Your Information

We do not sell, rent or trade customer personal information.

We may share relevant information with trusted third parties where this is necessary to operate our business, provide a service, comply with legal obligations or protect our legitimate interests.

• Courier and delivery providers
• Payment service providers
• Website hosting and technical service providers
• Email and communications providers
• Security and fraud-prevention providers
• Professional advisers where necessary
• Law enforcement, regulators or other authorities where legally required

Where appropriate, third-party service providers process personal information on our behalf and are expected to handle that information in accordance with applicable data protection requirements.

6. Repair Device Data

During diagnosis or repair, technicians may need to access operating-system settings, hardware information, diagnostic utilities or other technical information necessary to identify and resolve faults.

We do not intentionally access, copy, inspect or disclose personal files unless this is necessary for the repair, testing, diagnostic process or where you have specifically authorised such access.

Where a device contains personal, confidential or sensitive information, customers should remove information that is not required for the repair wherever reasonably possible.

7. Payments and Transactions

Payments may be processed through third-party payment providers. Payment card details are generally processed directly by the relevant payment provider rather than being stored by Green Tech Repairs.

We may retain transaction information necessary for accounting, order management, refunds, warranty administration, fraud prevention and legal compliance.

Third-party payment providers may process information under their own privacy policies and terms.

8. Cookies and Website Technologies

Our website may use cookies and similar technologies to operate essential website functions, improve performance, maintain security and understand how visitors use the website.

Depending on the services enabled on the website, cookies or similar technologies may be used for:

• Essential website functionality
• Security
• Shopping basket and checkout functionality
• Remembering preferences
• Website performance
• Analytics and website usage measurement

Where consent is required for non-essential cookies, these should only be used in accordance with the applicable cookie and privacy requirements.

You can also control or restrict cookies through your browser settings. Blocking certain cookies may affect website functionality.

9. Data Security

We take reasonable technical and organisational measures designed to protect personal information against accidental or unlawful destruction, loss, alteration, unauthorised disclosure and unauthorised access.

Security measures may include appropriate access controls, secure systems, password protection, secure communications and limiting access to information to people who need it for legitimate business purposes.

No method of electronic storage or transmission can be guaranteed to be completely secure. If we become aware of a personal data breach that requires notification under applicable law, we will take the appropriate steps required by law.

10. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including providing services, maintaining service records, dealing with warranties, resolving disputes and meeting legal and accounting obligations.

• Repair records may be retained to maintain service history and administer warranty matters.
• Transaction and accounting records may be retained for the period required by applicable law.
• Customer enquiries may be retained for as long as reasonably necessary to respond to the enquiry and maintain appropriate business records.
• Information may be retained for longer where necessary to establish, exercise or defend legal claims.

When personal information is no longer required, we will take reasonable steps to securely delete, destroy or anonymise it where appropriate.

11. International Data Transfers

Some of the third-party services used to operate a modern website or business may process information outside the United Kingdom.

Where personal information is transferred outside the UK, we will take appropriate steps to ensure that the transfer is carried out in accordance with applicable UK data protection requirements.

12. Your Data Protection Rights

Depending on the circumstances and subject to applicable legal conditions and exemptions, you may have the right to:

You may also have rights relating to automated decision-making and direct marketing depending on the circumstances.

To exercise your rights, contact us using the details provided below. We may need to verify your identity before responding to a request.

13. Contact Us

If you have questions about this Privacy Policy, want to exercise a data protection right or have concerns about how your personal information is being handled, please contact us.

14. Complaints

If you believe your personal information has not been handled correctly, please contact Green Tech Repairs first so that we have an opportunity to investigate and resolve your concern.

15. Changes To This Policy

We may update this Privacy Policy from time to time to reflect changes to our services, website, technology, legal requirements or data protection practices.

The latest version will be published on this page. We recommend checking this page periodically for any changes.