2008–2009MacBook Air 13″A1237/A1304 Technical Intake Form: MacBook Air (A1237/A1304) 1. Primary Fault Classification Fault Group (A-Z) — Select Group — Audio & Sound Battery & Power Connectivity (WiFi/Bluetooth) Display & Screen Logic Board & Heat Operating System (Software) Physical & Housing Ports & Connectors Storage & Booting Specific Fault — Select Group First — Describe this specific issue in your own words: 2. Battery Health & Integrity AI Technical Insight: On these early MacBook Air models, the battery is internal and sits directly beneath the trackpad. If a battery begins to swell, it will physically push against the trackpad, causing clicking issues or even cracking the aluminum. Additionally, macOS will throttle the CPU speed to 1.0GHz or lower if a battery is failing or missing, significantly slowing down the device. Battery Status Condition (A-Z) Normal / Holds Charge Service Battery / Replace Soon Plugged In, Not Charging No Battery Detected (X in icon) Swollen (Case is bulging / Trackpad won’t click) Battery Specific Details 3. Device Condition (Day of Shipping) Why we need this: Establishing the baseline condition ensures we can identify transit damage and verify the hardware state before repair begins. Case & Chassis Condition (A-Z) Port & Connector Condition (A-Z) Screen & Bezel Condition (A-Z) 4. Liquid Damage History AI Technical Insight: Liquid causes delayed electrolysis. Knowing the liquid type (sugary vs. water) allows us to select the correct ultrasonic cleaning agents to neutralize corrosion. Has the device ever had liquid contact? NoYesUnsure Approx. Date / Liquid Type / Previous Repair Attempt Results 5. Power Infrastructure & Lead Safety AI Technical Insight: Damaged power leads cause electrical arcing. High-voltage spikes can fry the 1-Wire circuit, disabling the Mac’s ability to recognize any charger. Is your MagSafe lead an original Apple product or a third-party/used replacement? Original Apple MagSafeThird-Party / Used Replacement Is the lead currently damaged? (e.g., Frayed, taped, exposed copper) NoYes Can you send us an undamaged lead for testing purposes? YesNo Describe charger light behavior (Color/Flickering) and internal noises (Ticking): 6. Data Backup Status Why we need this: Fragile ZIF/SATA cables and aging drives can fail during the stress of transit or disassembly. A backup is the only guarantee of data safety. Date of Last Backup Backup Method & Any Issues (Errors/Speed) 7. Previous Repair History Why we need this: Knowing the “biological history” helps us find missing internal shields, torn cables, or previous heat-stress attempts that change the diagnostic path. Has this device ever been repaired or opened? NoYesUnsure Approx. Dates, Who Performed Repair (Pro vs Customer), and Result: 8. Mandatory Packaging Compliance IMPORTANT: Even if we have supplied specialized packaging, the responsibility for secure packing remains entirely with the customer. Please seek professional guidance on packaging to ensure your device is safe. Describe your packaging method for this shipment: