Battery Faults

Battery drains quickly Battery health degraded Battery percentage jumps Cannot charge above certain percentage Device hot while charging Fast drain in standby Rapid drain during reading Shuts down at high percentage Won’t power on on battery only Won’t hold charge

Buttons and Physical Controls

Back button not responding Buttons feel stuck Buttons triggering twice Home button not responding Page turn buttons not working Page turn buttons reversed Power button hard to press Power button not responding Volume or side keys loose Wheel or slider not working

Charging Port Faults

Charging only at certain angles Charging port damaged Charging port full of debris Charging port loose Device not detected by computer No charging with known‑good cable No charging with known‑good charger Port physically cracked Slow charging via USB USB connection intermittent

Connectivity Faults

Cannot connect to WiFi Cannot sign in to account Downloads failing or stuck Library not syncing No WiFi networks found Store not loading Sync icon stuck or spinning WiFi disconnects frequently WiFi signal very weak Wireless settings not opening

Display Faults (E‑Ink Panel)

Black patches on screen Broken or cracked E‑Ink panel Ghosting between page turns Lines across screen Part of screen not updating Screen contrast very low Screen frozen on one image Screen very faint or washed out Text jagged or distorted Whole screen blank but device on

Front‑Light and Back‑Light Faults

Front‑light not turning on Front‑light uneven or blotchy Front‑light very dim at max Light colour temperature wrong Light flickering at low levels Light not responding to slider Light stuck on one brightness Night mode not working Orange or warm light not working Strong light bleed at edges

Power Faults

Device not powering on Device only powers on when plugged in Device stuck on logo screen Device stuck on low battery screen Random shutdowns while reading Random restarts Sleep or wake not working Takes very long time to start Unresponsive after full charge Unresponsive to power button

Software and Firmware Faults

Books not opening Books opening to wrong page Device freezing frequently Firmware update failed Menus very slow or laggy Settings not saving Store app crashing System error messages appearing Touch calibration options missing Unresponsive after update

Storage and SD Card Faults

Books disappearing from library Cannot add new books Device reporting full storage incorrectly Files not recognised by device Internal storage error messages SD card not detected SD card not mounting reliably SD card read errors SD card write errors Side‑loaded books not appearing

Touchscreen Faults

Gestures not recognised Page turns not registering Touch dead zones on screen Touch input offset from finger Touch only works with pressure Touch registering random taps Touch stops working intermittently Touch unresponsive after wake Whole screen not responding to touch Wrong item selected when tapping