Desktops Forensic Intake: Unified Desktop Systems Scope: Mini, Slim, Tower, Workstation & Home Theatre PCs 1. System Architecture Why this matters: Identifying the chassis type tells our technicians the Component Scale. Mini/Slim PCs use low-profile or proprietary modules, while Towers use standard ATX parts. Desktop Category (Select One) — Select Chassis — Full / Mid Tower (Standard Gaming/Workstation) Slim / Ultra Slim (Office SFF) Mini / Tiny PC (1L / NUC Style) Home Theatre PC (Horizontal Chassis) Legacy Desktop (Grey/Beige Units) Primary Use Case Business / Office Productivity Gaming / High Performance Home Server / NAS Media Center / HTPC 2. Primary Fault Classification Fault Group (A-Z) — Select Group — Audio (Internal/Expansion) Connectivity (WiFi/LAN) Cooling (Fan/Liquid/Paste) Graphics & Video Output Motherboard (Board Swap Service) Operating System & Booting Power Supply (PSU/DC-Input) Storage & Data Recovery Specific Fault — Select Group First — Describe the forensic symptoms in detail: 3. Data Backup & Storage Forensics CRITICAL: For Modular Replacement, if a motherboard or storage drive is faulty, a full swap is performed. This may result in a fresh OS installation. Ensure your data is backed up before shipping. Date of Last Backup Has the data been backed up to an external source? YesNo Describe any ‘grinding’ or ‘clicking’ noises coming from the unit: 4. Power Delivery Infrastructure Forensic Note: Mini and Slim PCs often use an External AC Adapter (Brick). If you are shipping a Mini/Slim unit, you must include the original power brick so we can test the voltage delivery under load. Does this PC use an External Power Brick or a standard internal Kettle Lead? Internal PSU (Standard Plug) External Power Brick (Laptop-style) Describe the LED status on the front of the PC when you press power: 5. Mandatory Packaging Compliance IMPORTANT: For Towers, internal components (like heavy GPUs) must be braced. For Mini PCs, ensure the unit is not rattling. The responsibility for secure packing remains entirely with the customer. Use a double-walled box for all units. Describe your packaging method (especially for heavy units):