eReaders Forensic Technical Intake: E-Reader Systems Target: Kindle, Kobo, Nook, & E-Ink Tablets (e.g., Remarkable) 1. Primary Fault Classification Fault Group (A-Z) — Select Group — Battery & Power Management Connectivity (WiFi/Store Access) Display (E-Ink / Front-light) Input (Touch/Physical Buttons) Logic Board & Performance Ports & Charging Storage & Library Errors Specific Fault — Select Group First — Describe the specific visual or physical symptoms: 2. Account & Library Status Why we need this: E-Readers are tied to specific ecosystems (Amazon, Rakuten, etc.). If we perform a factory reset or motherboard swap, you will need to re-register the device. Please ensure you know your login credentials. We do not need your password, but we need to know if the device is ‘Cloud Synced’. Are your books backed up to the Cloud (Amazon/Kobo/Adobe Digital Editions)? YesNo / Sideloaded only Is there a ‘Device Passcode’ or ‘Parental Lock’ active? 3. E-Ink Display Integrity Forensic Insight: E-Ink displays can suffer from **Internal Substrate Fractures**. This happens when the device is sat on or squeezed. The top glass may look perfect, but the “electronic paper” underneath is snapped, resulting in frozen lines or half-blank screens. Visual Display State (A-Z) Normal Frozen Image (Doesn’t change) Permanent Lines / ‘Star’ pattern Heavy Ghosting (Old text remains visible) Front-light Bright Spots / Pinholes Describe any visible impact points or pressure marks on the screen: 4. Power & Port Forensics AI Technical Insight: Because E-Readers are often left in drawers for months, the battery can enter a Deep Discharge State. A failing battery may swell, which is particularly dangerous in thin E-Readers as it immediately cracks the fragile E-Ink substrate from behind. Charging Behavior (A-Z) Charges Normally Shows ‘Critical Battery’ / Exclamation Mark No LED when plugged in Port feels ‘wobbly’ or loose How long does a full charge typically last now? 5. Physical History Why we need this: Many E-Readers are waterproof (IPX8). If the device has been opened previously, the waterproof seal is likely compromised. We need to know if this device has been exposed to water or opened by a third party. Has this device ever been exposed to liquid or opened? NoYes Describe the incident or previous repair attempt: 6. Mandatory Packaging Compliance CRITICAL: E-Readers are the most fragile devices in transit due to the brittle nature of the E-Ink layer. The responsibility for secure packing remains entirely with the customer. Use a rigid box. Sandwich the device between two pieces of stiff cardboard before bubble-wrapping to prevent flex. Describe your packaging method: