Hardware Repairs

A computer that appears completely dead can have several possible causes, including power delivery problems, a failed power supply, battery faults, charging faults, internal component failure or other electrical problems.

We assess the symptoms and determine the appropriate diagnostic route rather than assuming that the power supply or battery is automatically at fault.

Unexpected shutdowns and restarts can be caused by overheating, unstable power, failing components, memory problems or other hardware faults.

Where the evidence indicates a physical hardware problem, we investigate the relevant components and operating conditions.

Excessive temperatures can affect laptops, desktop PCs and workstations. Possible physical causes include restricted airflow, dust accumulation, cooling-system problems, failed fans or degraded thermal interfaces.

Temperature behaviour and cooling operation can be assessed as part of the diagnostic process.

A failed, noisy or abnormal cooling fan can affect system temperatures and reliability.

We can assess fan operation and the surrounding cooling system to determine the appropriate repair route.

Blank screens, flickering, lines, unusual colours or intermittent displays can originate from the display assembly, cable, connector, graphics hardware or other physical components.

The device is assessed to distinguish a hardware display fault from a software or configuration problem.

Individual keys, sections of a keyboard or an entire keyboard can fail because of physical damage, wear, contamination or other hardware faults.

Where applicable, the keyboard and its connections can be assessed.

A laptop touchpad that stops responding or behaves incorrectly can have a physical fault involving the touchpad assembly, connection or surrounding hardware.

Software causes are considered separately where appropriate.

A device that will not charge can have a faulty charger, charging port, battery, charging circuit or other related hardware issue.

The charging system is assessed to identify the likely source of the problem.

Batteries naturally degrade with use. Physical battery faults can result in poor runtime, unexpected shutdowns, charging problems or other symptoms.

Swollen or physically damaged batteries require particular care and should not be posted or sent by courier.

Traditional mechanical hard drives can develop mechanical or electronic faults. Symptoms may include unusual noises, disappearing drives, read/write errors or system instability.

A failing drive should not be repeatedly stressed unnecessarily because this can affect the ability to recover accessible data.

SSDs can fail or develop faults that result in drive detection problems, read/write errors, system instability or loss of access.

Where a storage fault is suspected, the condition of the drive is considered before replacement or migration work is recommended.

Faulty or unstable RAM can cause crashes, freezes, boot problems and unpredictable behaviour.

Memory can be assessed as part of a hardware diagnostic where symptoms indicate a possible RAM-related fault.

Graphics hardware faults can produce display artefacts, crashes, black screens, instability or loss of display output.

The graphics subsystem can be assessed to determine whether the fault appears to originate from hardware or elsewhere in the system.

USB ports and other physical connectors can become damaged, loose or unreliable through wear or physical impact.

We can assess supported ports and determine whether the fault appears to be physical or software-related.

Wi-Fi, Ethernet and other network hardware can develop physical faults or connection problems.

Hardware diagnosis can help distinguish a failed physical network component from a software or configuration issue.

Accidental drops, impacts and other physical incidents can damage screens, cases, ports, connectors and internal components.

The device is assessed to establish the extent of the physical damage and whether an appropriate repair is practical.

Liquid exposure can affect multiple internal components and may continue to cause corrosion or electrical problems after the initial incident.

Liquid-damaged devices require individual assessment. Liquid damage is not covered by the standard repair warranty.

Supported consoles can experience power, cooling, storage, display and connectivity faults.

We assess the console and symptoms before determining whether the fault can be addressed through supported hardware repair.