All in One HP ProOne H Customer & Device Information Your Full Name: Device: Select Your HP ProOne AIO Model: — Select Your Model — HP ProOne 400 G1 All-in-One HP ProOne 400 G2 All-in-One HP ProOne 400 G3 All-in-One HP ProOne 400 G4 All-in-One HP ProOne 400 G5 All-in-One HP ProOne 400 G6 All-in-One HP ProOne 400 G7 All-in-One HP ProOne 440 G9 All-in-One HP ProOne 440 G10 All-in-One HP ProOne 600 G1 All-in-One HP ProOne 600 G2 All-in-One HP ProOne 600 G3 All-in-One HP ProOne 600 G4 All-in-One HP ProOne 600 G5 All-in-One HP ProOne 600 G6 All-in-One Unsure / Model Unknown If unsure, describe the device: HP ProOne All-in-One — Fault Intake: Click all faults that apply so we can better understand your device issues Audio System Audio crackling Audio delay Audio dropout Balanced channel failure HDMI audio loss No audio output Speaker distortion Sound lag Subwoofer failure Volume imbalance Cooling System (Air-Cooled) Airflow blockage Dust buildup Fan bearing noise Fan failure Heat spike CPU Heatsink misalignment Thermal paste dry Thermal sensor fault Thermal shutdown VRM overheating Display System Backlight failure Colour distortion Dead pixels Display flicker HDMI handshake failure No display output Resolution scaling error Screen tearing Signal loss intermittent VRR instability Power System Boot failure Capacitor instability DC input fault Instant shutdown No power response Power cycling loop PSU degradation Surge damage Thermal cutoff power Voltage instability Storage System Boot drive failure Data corruption Drive not detected File system error SSD corruption Slow read/write Storage overflow crash Sync failure Wear degradation Write failure Network System Bandwidth throttling DNS failure Ethernet fault IP conflict Latency spikes Network card failure Packet loss Router handshake failure WiFi dropouts WiFi not detected Physical Damage Bezel crack Cable port damage Chassis deformation Liquid ingress Mounting damage Panel separation PCB crack Port looseness Screen frame damage Thermal warp chassis System Software App crash loop BIOS corruption Boot loop Driver failure OS freeze UI lag Update failure Virus corruption Wake failure System crash Thermal Monitoring Cooling imbalance Cooling curve failure CPU overheating Fan speed abnormal GPU hotspot Heat retention Thermal sensor drift Thermal shutdown warning Thermal throttling Uneven heat distribution Warranty & Identity Activation failure Account lockout Cloud sync failure Device registration failure License mismatch Login loop Region lock issue Serial mismatch Service denial error Warranty rejection Submit Fault Intake Packaging & Courier — HP ProOne All‑in‑One Your Full Name: Select Your HP ProOne AIO Model: — Select Your Model — HP ProOne 400 G1 All-in-One HP ProOne 400 G2 All-in-One HP ProOne 400 G3 All-in-One HP ProOne 400 G4 All-in-One HP ProOne 400 G5 All-in-One HP ProOne 400 G6 All-in-One HP ProOne 400 G7 All-in-One HP ProOne 440 G9 All-in-One HP ProOne 440 G10 All-in-One HP ProOne 600 G1 All-in-One HP ProOne 600 G2 All-in-One HP ProOne 600 G3 All-in-One HP ProOne 600 G4 All-in-One HP ProOne 600 G5 All-in-One HP ProOne 600 G6 All-in-One Unsure / Model Unknown If unsure, describe the device: Packaging Guide • Power off the AIO completely before packaging. • Disconnect all cables including power, HDMI, USB, and Ethernet. • Remove any detachable peripherals (keyboard, mouse, webcam). • Wrap the screen in a soft microfiber cloth to prevent scratches. • Add a full layer of bubble wrap around the entire AIO. • Protect the stand with additional padding to prevent bending. • Use corner protectors to prevent impact damage. • Minimum internal box size: 50cm × 15cm × 35cm (depending on model). • Ensure at least 5cm of cushioning on all sides. • The AIO must not move when the box is gently shaken. • Seal all edges with reinforced tape. • Mark clearly: FRAGILE — ALL-IN-ONE DISPLAY — DO NOT DROP. Courier & Handling Query Courier mishandling concern Need extra fragile labeling Concern about screen damage Concern about stand bending Request upright-only transport Request packaging verification Submit Packaging & Courier Query