Gaming Consoles Retro Repair Intake Form Step 1 — send your repair request and basic device information 1. Your details 2. Your device Device type Phone Tablet Laptop Desktop Console Mac / iMac 3. What is wrong with your device? Main issue No power Screen problem Battery problem Overheating Slow performance Data or storage issue Other What is the device doing? No response Restarting repeatedly Turns on then off Works sometimes Works but unstable When did the issue start? Today 1–7 days ago 1–4 weeks ago Getting worse over time Not sure What caused it? Drop / impact Liquid damage Software update No known cause After previous repair 4. Damage history Has it had liquid damage? No Yes Not sure Has liquid metal been used? No Yes Not sure Has it been repaired before? No Yes Not sure 5. Addresses Billing address Return address Collection address (if needed) Packaging address (if needed) 6. How we contact you Preferred contact method Phone SMS Email WhatsApp Can we leave voicemail? Yes No 7. Data and permissions Is your data backed up? Fully backed up Partially backed up Not backed up Not sure Type of data on device Personal Business Financial Sensitive You allow us to inspect your device You allow us to open your device if required You allow software updates if required You allow factory reset if required What happens next After submitting this form, your repair request will be sent to our team. Please then select your device page on the website to continue with the correct diagnostic checklist for your device. Submit Repair Form Retro Gaming Consoles Diagnostic Fault Intake Select all relevant faults specific to retro gaming consoles (disc-based / early digital systems). Audio Faults Audio distortion Audio only works intermittently Crackling sound output Headphone output failure No audio output One channel missing Poor sound quality from AV cables Static noise during gameplay Volume imbalance Weak audio signal Controller / Input Faults Button sticking Controller not detected Controller port damage Directional pad failure Input lag Joystick wear issues Loose controller connection Random input drops Shoulder button failure Trigger not responding Disc Drive Faults Disc not reading Disc scratches during spin Disc tray not opening Disc tray stuck open Disc read errors Game freezes during loading Loud spinning noise Slow disc loading Skipping cutscenes Unrecognised discs Display Faults Black screen on boot Blurry output Colour distortion No signal to TV Poor AV output quality Screen flicker Screen tearing Signal drop TV not detecting console Wrong resolution display Firmware / System Faults Boot loop Console freeze Firmware corruption Game crash to menu System slow response Save data corruption System does not boot System update failure UI lag Unresponsive menu Network / Online Faults Account login failure Download failure Game server disconnects High ping spikes Online matchmaking failure Store connection failure System cannot connect to internet Update download failure WiFi instability Wireless adapter failure Power Faults Console not powering on Power cable failure Power cycling Random shutdowns Weak power connection Power supply overheating Power button failure Voltage instability Delayed startup Fuse or internal power fault Storage Faults Corrupted save files Disc-based save failure Game not loading Memory card failure Save data loss Slow loading times Storage device not detected System storage corruption Update installation failure Write/read errors Thermal Faults Console overheating Dust buildup Fan noise increase Heat buildup High idle temperature Performance degradation when hot Sudden shutdown Uneven cooling Vent blockage Fan failure Video Output Faults AV cable failure Component output issues HDMI adapter failure No video signal Poor video quality RGB distortion Signal interference Screen flicker TV compatibility issue Wrong resolution output
