PlayStation 4 — General Query Form
Use this form to submit support questions, service enquiries, or maintenance requests for your PS4 console.
Packaging Guide: PlayStation 4
1. Preparation
- Media Removal: Ensure no game disc is inside the Blu-ray drive. Internal mechanical alignment can be disrupted by impact during transit if a disc is left inserted.
- Chassis Preservation: Use anti-static wrap to protect the outer finish from surface scuffs.
- Peripheral Management: Remove all cables and controllers. Coil cables loosely to prevent wire fatigue and stress on the connectors.
2. The Box-in-Box Method
- Inner Box: Wrap the console in 6cm of anti-static bubble wrap and place it securely in a rigid, custom-fit inner carton.
- Outer Box: Use a new, double-wall corrugated box that provides 14cm of clearance on all sides.
- Cushioning: Utilize high-density foam blocks to completely immobilize the device.
3. Labelling & Documentation
- Fragile Labelling: Affix “FRAGILE – ELECTRONICS” and “HANDLE WITH CARE” labels on all sides.
- Documentation: Include your full name, return address, and service reference inside the box.
Important: Ensure full insurance coverage for the total value of your console, as the internal HDD and optical drive mechanisms are sensitive to vibration and sudden impact.