Ultra Portable Repair Intake Form Step 1 — send your repair request and basic device information 1. Your details 2. Your device Device type Phone Tablet Laptop Desktop Console Mac / iMac 3. What is wrong with your device? Main issue No power Screen problem Battery problem Overheating Slow performance Data or storage issue Other What is the device doing? No response Restarting repeatedly Turns on then off Works sometimes Works but unstable When did the issue start? Today 1–7 days ago 1–4 weeks ago Getting worse over time Not sure What caused it? Drop / impact Liquid damage Software update No known cause After previous repair 4. Damage history Has it had liquid damage? No Yes Not sure Has liquid metal been used? No Yes Not sure Has it been repaired before? No Yes Not sure 5. Addresses Billing address Return address Collection address (if needed) Packaging address (if needed) 6. How we contact you Preferred contact method Phone SMS Email WhatsApp Can we leave voicemail? Yes No 7. Data and permissions Is your data backed up? Fully backed up Partially backed up Not backed up Not sure Type of data on device Personal Business Financial Sensitive You allow us to inspect your device You allow us to open your device if required You allow software updates if required You allow factory reset if required What happens next After submitting this form, your repair request will be sent to our team. Please then select your device page on the website to continue with the correct diagnostic checklist for your device. Submit Repair Form Ultra Portable Diagnostic Audio Systems Audio crackling Audio distortion Audio failure Bluetooth audio failure Internal speaker failure Microphone failure No sound output One-sided audio output Sound cutting out Volume control failure Battery & Power Systems Battery drain abnormal Battery not charging Battery swelling Charging port failure Intermittent charging No power Random shutdown Slow charging Thermal shutdown Power cycling BIOS & Firmware Systems BIOS corruption BIOS update failure Microcode mismatch POST failure (specific beep/code) Recovery failure Secure boot failure System update failure UEFI/Legacy boot failure Connectivity Systems Bluetooth failure USB connection failure USB port damage USB-C failure WiFi not detected WiFi dropping WiFi slow / authentication failure Cooling & Thermal Systems CPU overheat Fan failure (specific fan) High ambient temperature shutdown Restricted airflow (thin chassis) Thermal paste degradation Thermal throttling Display Systems Backlight failure Black screen Colour distortion Dead pixels Display flicker Display output failure (HDMI/USB-C) No display output Screen artifacting Touchscreen failure Hardware Modules Button failure (power) Hinge damage / stiffness Internal connector failure Keyboard backlight failure Volume button failure Input Systems Input dropouts Input lag Keyboard failure (specific keys) Keyboard ghosting Trackpad failure Trackpad gesture failure Unresponsive input Memory Systems Memory channel failure Memory controller failure RAM not detected Soldered memory failure Networking Systems DNS failure IP conflict / network dropouts Network adapter failure WiFi authentication failure WiFi dropping Operating System Faults App crash loop OS boot failure OS freeze / system crash Profile corruption System update failure UI lag Performance Systems CPU slowdown / throttling GPU slowdown Overheating under load Performance lag System stutter Thermal throttling Power Systems Intermittent power loss No power / no POST Power cycling PSU / charger failure Random shutdown Voltage regulator issue Processor Systems CPU cache error CPU failure / not detected CPU overheat CPU throttling Storage Systems Data corruption Drive not detected NVMe failure Slow read/write Storage full error Volume corruption
