MacBook Pro

Static diagnostic intake form for MacBook Pro systems. All categories and faults are pre-sorted A–Z for consistency and reliability across all platforms.

Audio Systems

Audio crackling Audio device not detected Audio distortion Audio imbalance (L/R) Audio output failure Bluetooth audio failure Internal speaker failure Microphone failure No sound output

Battery & Power Systems

Battery drains fast Battery not charging Charging intermittent Charging port failure No power Random shutdown Sleep / wake failure Thermal shutdown

Camera & Microphone Systems

Camera black screen Camera blurry or unstable Camera not detected FaceTime HD failure Microphone low input Microphone not detected

Display Systems

Backlight failure Black screen Colour distortion Display flicker External display failure Flexgate / lid angle failure No display output Screen artifacting

Input Devices

Input lag Key repeat issue Keyboard failure Trackpad failure Touch Bar failure

macOS System Faults

Boot loop Login loop macOS update failure Recovery mode failure System freeze WindowServer crash

Networking Faults

AirDrop failure Bluetooth failure DNS failure Ethernet adapter failure WiFi dropping WiFi not detected WiFi slow

Performance Faults

App freeze CPU throttling High memory pressure Kernel_task high CPU usage Slow boot System lag Thermal throttling

Security & Authentication Systems

Activation lock issue Apple ID login loop FileVault unlock failure Firmware password lock iCloud sync failure Secure Enclave error Touch ID failure

Sleep / Wake / Lid Behaviour

Battery drain during sleep Clamshell mode instability Does not wake from sleep External display wake failure Lid close does not trigger sleep Random wake from sleep

Storage Systems

APFS corruption Disk not mounting File loss SSD failure Storage full errors Time Machine failure

Repair Intake Form

Billing address

Return address

Collection address (if needed)

Packaging address (if needed)