Tower Repair Intake Form Step 1 — send your repair request and basic device information 1. Your details 2. Your device Device type Phone Tablet Laptop Desktop Console Mac / iMac 3. What is wrong with your device? Main issue No power Screen problem Battery problem Overheating Slow performance Data or storage issue Other What is the device doing? No response Restarting repeatedly Turns on then off Works sometimes Works but unstable When did the issue start? Today 1–7 days ago 1–4 weeks ago Getting worse over time Not sure What caused it? Drop / impact Liquid damage Software update No known cause After previous repair 4. Damage history Has it had liquid damage? No Yes Not sure Has liquid metal been used? No Yes Not sure Has it been repaired before? No Yes Not sure 5. Addresses Billing address Return address Collection address (if needed) Packaging address (if needed) 6. How we contact you Preferred contact method Phone SMS Email WhatsApp Can we leave voicemail? Yes No 7. Data and permissions Is your data backed up? Fully backed up Partially backed up Not backed up Not sure Type of data on device Personal Business Financial Sensitive You allow us to inspect your device You allow us to open your device if required You allow software updates if required You allow factory reset if required What happens next After submitting this form, your repair request will be sent to our team. Please then select your device page on the website to continue with the correct diagnostic checklist for your device. Submit Repair Form Non-Apple Tablet Diagnostic Fault Intake Audio Systems Audio crackling Audio distortion Audio failure Bluetooth audio failure Internal speaker failure Microphone failure No sound output One-sided audio output Sound cutting out Volume control failure Battery & Power Systems Battery drain abnormal Battery not charging Battery swelling Charging port failure Intermittent charging No power Random shutdown Slow charging Thermal shutdown Power cycling Camera Systems Camera black screen Camera failure Camera freezing Front camera failure Image distortion Low image quality Rear camera failure Video lag Zoom failure Camera app crash Display Systems Backlight failure Black screen Colour distortion Dead pixels Display flicker Ghost touch No display output Screen crack Touch delay Touchscreen failure Connectivity Systems Bluetooth failure Cellular failure DNS failure SIM detection failure USB connection failure USB-C failure WiFi authentication failure WiFi dropping WiFi not detected WiFi slow Firmware & Boot Systems Boot loop Firmware corruption OS boot failure Recovery failure Secure boot failure System update failure Update loop Upgrade failure Wipe failure Reset failure Performance Systems App freezing CPU slowdown GPU slowdown High memory usage Overheating Performance lag Screen stutter System lag Thermal throttling Touch latency increase Hardware Modules Button failure Internal connector failure Sensor failure SIM tray failure Speaker failure Storage module failure Structural frame damage Vibration motor failure USB port damage Volume button failure Input Systems Button failure Gesture failure Keyboard accessory failure Stylus failure Touch delay Touch jitter Touchscreen failure Unresponsive touch Input lag Input dropouts Networking Systems Airplane mode stuck Bluetooth failure Cellular failure DNS failure IP conflict Network dropouts SIM failure WiFi authentication failure WiFi dropping WiFi not detected Operating System Faults App crash loop Boot loop OS freeze Profile corruption System crash System update failure User login failure UI lag Permission failure Settings reset failure Storage Systems App storage failure Data corruption File loss Internal storage failure SD card failure Storage full error Storage not detected Slow read/write Sync failure Volume corruption
