Desktop Water Cooled — General Query Form

Use this form to submit support questions, service enquiries, or maintenance requests for your water cooled desktop system.

Packaging Guide: Custom Water-Cooled Desktop

1. Preparation

• System Drain: The custom loop must be fully drained. Shipping with coolant presents a significant risk of internal leakage and hardware damage.
• Internal Support: Use anti-static foam inserts to brace the GPU and reservoir, preventing mechanical stress on the PCIe and mounting hardware.
• Chassis Security: Ensure all panels are secured and internal cables are tucked to prevent movement during transit.

2. The Box-in-Box Method

• Inner Box: Wrap the chassis in 6cm of anti-static bubble wrap. Place in a snug, rigid inner carton.
• Outer Box: Use a new, double-wall corrugated box that provides 14cm of clearance on all sides.
• Cushioning: Fill all voids with high-density foam or industrial packing material to ensure the unit is immobile.

3. Labelling & Documentation

• Fragile Labelling: Affix “FRAGILE – CUSTOM DESKTOP” and “HANDLE WITH CARE” stickers on all sides.
• Orientation: Use “THIS WAY UP” arrows on opposite sides.
• Documentation: Include your full name, return address, and service reference inside the box.

Packaging Query Form