iMACS Repair Intake Form Step 1 — send your repair request and basic device information 1. Your details 2. Your device Device type Phone Tablet Laptop Desktop Console Mac / iMac 3. What is wrong with your device? Main issue No power Screen problem Battery problem Overheating Slow performance Data or storage issue Other What is the device doing? No response Restarting repeatedly Turns on then off Works sometimes Works but unstable When did the issue start? Today 1–7 days ago 1–4 weeks ago Getting worse over time Not sure What caused it? Drop / impact Liquid damage Software update No known cause After previous repair 4. Damage history Has it had liquid damage? No Yes Not sure Has liquid metal been used? No Yes Not sure Has it been repaired before? No Yes Not sure 5. Addresses Billing address Return address Collection address (if needed) Packaging address (if needed) 6. How we contact you Preferred contact method Phone SMS Email WhatsApp Can we leave voicemail? Yes No 7. Data and permissions Is your data backed up? Fully backed up Partially backed up Not backed up Not sure Type of data on device Personal Business Financial Sensitive You allow us to inspect your device You allow us to open your device if required You allow software updates if required You allow factory reset if required What happens next After submitting this form, your repair request will be sent to our team. Please then select your device page on the website to continue with the correct diagnostic checklist for your device. Submit Repair Form iMac Diagnostic Fault Intake Select all relevant faults specific to Apple iMac all-in-one systems. Audio Faults Audio crackling Audio distortion Audio imbalance left/right External audio device not detected Internal speakers not working No audio output Microphone not working Microphone low volume Sound delay issues System audio randomly cuts out Boot & Startup Faults Apple logo boot loop Black screen on startup Frozen loading bar macOS recovery loop No power-on response Progress bar stuck Startup chime but no display Startup slow beyond normal System restarts during boot White screen on startup Display Faults Backlight failure Black screen but system running Colour distortion Dead pixels Flickering display Horizontal lines Image burn-in Retina panel artifacts Screen dimming randomly Vertical lines on display Graphics / GPU Faults GPU artefacts GPU failure under load Graphics lag Metal acceleration failure Overheating GPU Screen tearing System freezes during graphics use Window rendering glitches Wrong resolution scaling GPU not detected Input Device Faults Bluetooth keyboard lag Bluetooth mouse disconnecting Keyboard not pairing Mouse tracking issues Input delay USB input failure Trackpad not responding Wireless interference Input device freezing Wrong key mapping Network Faults Bluetooth not working Ethernet failure WiFi drops frequently WiFi not detecting networks Network slow speed iCloud sync failure Internet disconnects randomly AirDrop failure DNS resolution errors Network adapter missing Power Faults No power response Power cycling Power button failure Random shutdowns Slow startup power PSU instability Surge damage symptoms System shuts off unexpectedly Thermal shutdown mimicking power loss Voltage instability Storage Faults APFS corruption Boot drive failure Disk not detected File corruption iCloud sync storage issues macOS slow loading SSD failure Storage full errors System freezing on file access Time Machine failure Thermal Faults Excess fan noise Fan not spinning Overheating under load Thermal throttling Airflow blockage Dust buildup GPU overheating CPU overheating Random shutdown from heat Temperature spikes Software Faults App crashes macOS boot issues Kernel panic Login loop Slow system performance Update failure iCloud sync issues System freeze Permissions errors Spotlight indexing failure
