Customer Service Tiers

Diagnostic Distinction

Flexible payment options available via PayPal Credit & Klarna at checkout.

TIER I

Bronze

£39.99

  • • CORE FAULT MAPPING: Multi-stage stress testing to isolate the primary failure.
  • • LITHIUM-ION AUDIT: Precise capacity testing for battery decay or swelling.
  • • FIRMWARE VERIFICATION: Distinguishing software locks from hardware failures.
  • • COMPONENT ANALYSIS: Display, touch, and controller response testing.
  • • EXTERNAL SANITIZATION: Thorough cleaning of all contact surfaces.

3–7 WORKING DAYS

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RECOMMENDED

Silver

£59.99

  • • THERMAL OVERHAUL: High-conductivity paste application to restore airflow.
  • • POWER RAIL PROBING: Direct voltage testing of board rails for stability.
  • • COMPONENT MAPPING: Precise parts roadmap to eliminate supply-chain guesswork.
  • • INTERNAL REMEDIATION: Full fan/heatsink particulate removal.
  • • UPGRADE CONSULTANCY: Strategic pathing for longevity and performance.
  • • SENIOR TECH BRIEFING: 15-minute consultation to explain findings.

1–3 WORKING DAYS

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TIER III

Platinum

£99.99

  • • WHITE-GLOVE LOGISTICS: Custom courier collection with high-impact protection.
  • • TRANSIT INDEMNITY: Full-value insurance from door to door.
  • • ULTRASONIC DETAIL: Microscopic cleansing of I/O and internal contacts.
  • • PHOTOGRAPHIC DOSSIER: Evidence-backed reporting on all findings.
  • • ACCOUNT STEWARDSHIP: Dedicated manager for proactive communication.
  • • EXPRESS PRIORITY: Zero-delay diagnostic throughput.

BESPOKE / EXPRESS

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*All services subject to courier logistics and component availability.

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