Microsoft Surface Laptop Repair Intake Form Step 1 — send your repair request and basic device information 1. Your details 2. Your device Device type Phone Tablet Laptop Desktop Console Mac / iMac 3. What is wrong with your device? Main issue No power Screen problem Battery problem Overheating Slow performance Data or storage issue Other What is the device doing? No response Restarting repeatedly Turns on then off Works sometimes Works but unstable When did the issue start? Today 1–7 days ago 1–4 weeks ago Getting worse over time Not sure What caused it? Drop / impact Liquid damage Software update No known cause After previous repair 4. Damage history Has it had liquid damage? No Yes Not sure Has liquid metal been used? No Yes Not sure Has it been repaired before? No Yes Not sure 5. Addresses Billing address Return address Collection address (if needed) Packaging address (if needed) 6. How we contact you Preferred contact method Phone SMS Email WhatsApp Can we leave voicemail? Yes No 7. Data and permissions Is your data backed up? Fully backed up Partially backed up Not backed up Not sure Type of data on device Personal Business Financial Sensitive You allow us to inspect your device You allow us to open your device if required You allow software updates if required You allow factory reset if required What happens next After submitting this form, your repair request will be sent to our team. Please then select your device page on the website to continue with the correct diagnostic checklist for your device. Submit Repair Form Microsoft Surface Laptop Diagnostic Fault Intake Surface Laptop (3–6 series) diagnostic intake with strict A–Z fault ordering per category. Audio Systems Audio crackling Audio distortion Audio intermittent Audio not detected Audio output failure Bluetooth audio failure Internal speaker failure Microphone failure No sound output Battery & Power Systems Battery drains fast Battery not charging Charging intermittent Charging port failure (Surface Connect) No power Random shutdown Sleep / wake failure Thermal shutdown Camera & Microphone Systems Camera black screen Camera blurry / unstable Camera not detected Microphone failure Microphone not detected Windows Hello failure Display Systems Backlight failure Black screen Colour distortion Display flicker External display failure No display output Screen artifacting Touchscreen failure (if equipped) Input Devices Input lag Key repeat issue Keyboard failure Trackpad failure Networking Faults Bluetooth failure DNS failure WiFi dropping WiFi not detected WiFi slow Performance Faults App freeze CPU throttling High memory usage System lag Slow boot Thermal throttling Storage Systems Boot drive failure Disk not detected File corruption Read/write failure SSD failure Storage full errors Windows System Faults Boot loop Driver failure Explorer crash Login loop System freeze Windows update failure
