Intake Form

Repair Intake Form

Step 1 — send your repair request and basic device information

1. Your details

2. Your device

Device type Phone Tablet Laptop Desktop Console Mac / iMac

3. What is wrong with your device?

Main issue No power Screen problem Battery problem Overheating Slow performance Data or storage issue Other What is the device doing? No response Restarting repeatedly Turns on then off Works sometimes Works but unstable When did the issue start? Today 1–7 days ago 1–4 weeks ago Getting worse over time Not sure What caused it? Drop / impact Liquid damage Software update No known cause After previous repair

4. Damage history

Has it had liquid damage? No Yes Not sure Has liquid metal been used? No Yes Not sure Has it been repaired before? No Yes Not sure

5. Addresses

6. How we contact you

Preferred contact method Phone SMS Email WhatsApp Can we leave voicemail? Yes No

7. Data and permissions

Is your data backed up? Fully backed up Partially backed up Not backed up Not sure Type of data on device Personal Business Financial Sensitive You allow us to inspect your device
You allow us to open your device if required
You allow software updates if required
You allow factory reset if required