iPhones Repair Intake Form Step 1 — send your repair request and basic device information 1. Your details 2. Your device Device type Phone Tablet Laptop Desktop Console Mac / iMac 3. What is wrong with your device? Main issue No power Screen problem Battery problem Overheating Slow performance Data or storage issue Other What is the device doing? No response Restarting repeatedly Turns on then off Works sometimes Works but unstable When did the issue start? Today 1–7 days ago 1–4 weeks ago Getting worse over time Not sure What caused it? Drop / impact Liquid damage Software update No known cause After previous repair 4. Damage history Has it had liquid damage? No Yes Not sure Has liquid metal been used? No Yes Not sure Has it been repaired before? No Yes Not sure 5. Addresses Billing address Return address Collection address (if needed) Packaging address (if needed) 6. How we contact you Preferred contact method Phone SMS Email WhatsApp Can we leave voicemail? Yes No 7. Data and permissions Is your data backed up? Fully backed up Partially backed up Not backed up Not sure Type of data on device Personal Business Financial Sensitive You allow us to inspect your device You allow us to open your device if required You allow software updates if required You allow factory reset if required What happens next After submitting this form, your repair request will be sent to our team. Please then select your device page on the website to continue with the correct diagnostic checklist for your device. Submit Repair Form iPhone Diagnostic Fault Intake (A–Z Locked) Select all relevant faults. Categories and faults are strictly A–Z ordered. Audio Systems Audio after restart only Audio delay Audio distortion Audio intermittent failure Audio not outputting Audio routing failure Bluetooth audio failure Call audio failure Complete audio failure Crackling sound Distorted voice output Earpiece failure Headphone mode stuck Intermittent audio Low microphone volume Microphone failure No ringtone No sound output One-sided audio Speaker vibration noise Voice distortion Volume buttons failure Authentication & Security Account locked Activation lock Apple ID loop Apple Pay failure Device trust failure Encrypted restore failure Face ID failure iCloud login loop Login timeout Passcode rejection Password reset failure Secure enclave error Two-factor authentication failure Verification loop Battery & Power Battery not detected Battery swelling Charging intermittent Charging stops Fast battery drain Heat while charging High percentage shutdown Loose charging port No power Not charging Overheating Plug-only operation Power IC instability Rapid discharge Slow charging Wireless charging failure Baseband & Cellular 4G/5G failure Baseband crash Carrier lock Carrier settings failure Call drops Emergency call failure eSIM failure IMEI missing Indoor signal loss Network loop No data No signal No service after update Roaming failure SIM not detected SIM rejected SIM tray issue Weak signal Camera Systems Autofocus failure Black screen Blurry images Camera crash Camera lag Depth sensor failure Flash failure Front camera failure Lens fogging Night mode failure Overexposed images Portrait failure Rear camera failure Shaky video Stabilisation failure Switching failure Underexposed images Video failure Zoom failure Connectivity Systems AirDrop failure AirDrop invisible Authentication failure Bluetooth disconnect Bluetooth failure Connection timeout DNS failure Hotspot failure Hotspot unstable Internet disconnect Login loop Network switching failure Reconnect loops VPN issues Weak signal WiFi failure WiFi invisible WiFi calling failure WiFi dropping Slow WiFi Display Systems Black screen Brightness failure Brightness flicker Colour distortion Cracked screen Dead pixels Display freeze Flickering Ghost touch Ghosting Lines on display No display OLED burn-in Partial failure Random dimming Screen freeze Screen jitter Touch failure Touch lag Input & Sensors Accelerometer failure Auto-rotate failure Button failure Button stuck Calibration loss Complete sensor failure Face ID failure Face ID intermittent Gesture failure Ghost touch Gyroscope drift Haptic failure Input lag Motion sensor failure Orientation stuck Proximity sensor failure Sensor freeze Sensor mismatch iOS System App crashes App install failure Backup failure Boot loop Crash loop Full OS failure iCloud sync failure Login loop Notification failure Permission failure Random restart Restore failure Settings crash Siri failure Slow performance Storage errors System lag System instability Update failure Storage & Data Systems App data missing App install failure Backup failure Complete storage failure Data loss Data transfer failure Database corruption Encryption failure File corruption iCloud sync failure Indexing failure Media missing Photo library failure Restore failure Slow storage Storage crash Storage full bug Storage not mounting Storage overflow Storage not visible
