Microsoft Surface Book

Surface Book diagnostic intake (detachable performance Surface device with base GPU and dual-battery architecture). All categories and faults are strictly A–Z sorted.

Audio Systems

Audio crackling Audio distortion Audio intermittent Audio not detected Audio output failure Bluetooth audio failure Internal speaker failure Microphone failure No sound output

Battery & Power Systems

Battery drains fast Battery not charging Base battery failure Charging intermittent Charging port failure No power Random shutdown Sleep / wake failure Thermal shutdown

Camera & Microphone Systems

Camera black screen Camera blurry / unstable Camera not detected Microphone failure Microphone not detected Windows Hello failure

Display Systems

Backlight failure Black screen Colour distortion Display flicker External display failure No display output Screen artifacting Touchscreen failure

Detachment / Mechanical Systems

Automatic detach failure Base not recognised when attached Clip / latch mechanism failure Detach button failure Screen wobble when attached Separation resistance issue

Input Devices

Keyboard base failure Key repeat issue Pen input failure Pen lag Touch input failure Trackpad failure

Performance Faults

App freeze CPU throttling GPU not detected (base dock) GPU throttling High memory usage System lag Slow boot Thermal throttling

Storage Systems

Boot drive failure Disk not detected File corruption Read/write failure SSD failure Storage full errors

Windows System Faults

Boot loop Driver failure Explorer crash Login loop System freeze Windows update failure