Kids Repair Intake Form Step 1 — send your repair request and basic device information 1. Your details 2. Your device Device type Phone Tablet Laptop Desktop Console Mac / iMac 3. What is wrong with your device? Main issue No power Screen problem Battery problem Overheating Slow performance Data or storage issue Other What is the device doing? No response Restarting repeatedly Turns on then off Works sometimes Works but unstable When did the issue start? Today 1–7 days ago 1–4 weeks ago Getting worse over time Not sure What caused it? Drop / impact Liquid damage Software update No known cause After previous repair 4. Damage history Has it had liquid damage? No Yes Not sure Has liquid metal been used? No Yes Not sure Has it been repaired before? No Yes Not sure 5. Addresses Billing address Return address Collection address (if needed) Packaging address (if needed) 6. How we contact you Preferred contact method Phone SMS Email WhatsApp Can we leave voicemail? Yes No 7. Data and permissions Is your data backed up? Fully backed up Partially backed up Not backed up Not sure Type of data on device Personal Business Financial Sensitive You allow us to inspect your device You allow us to open your device if required You allow software updates if required You allow factory reset if required What happens next After submitting this form, your repair request will be sent to our team. Please then select your device page on the website to continue with the correct diagnostic checklist for your device. Submit Repair Form Kids Tablet Diagnostic Fault Intake (A–Z Locked) Select all relevant faults. Categories and faults are strictly A–Z ordered. Audio Faults Audio crackling Audio distortion Audio intermittent Audio low volume Audio no output Audio not detected Audio stuttering Audio sync delay Audio uneven left/right Speaker failure Battery Faults Battery not charging Battery not holding charge Battery overheating Battery percentage jumping Battery swelling Battery drains fast Battery slow charging Battery shutdown sudden Device only works plugged in No power response Connectivity Faults App download failure Bluetooth failure Bluetooth pairing issues DNS failure Internet disconnecting No WiFi networks found Parental control lock issues Slow internet WiFi connection failure WiFi dropping Display Faults Black screen Brightness failure Colour distortion Cracked screen Dead pixels Ghost touch LCD lines No display Screen flickering Touch unresponsive Input Faults Button failure Ghost touch input Keyboard lag Multi-touch failure Screen drift Stylus failure (if supported) Touch delay Touch failure completely Touch random input Volume button failure Parental Control & Software Faults App crashes App installation failure Account login failure Child profile lockout Content restriction failure Device freeze Parental control bypass failure Profile sync failure Slow performance System reboot loop Update failure Power Faults Boot loop Charging port damage Charging failure No power Power cycling Power instability Random shutdown Slow boot Surge damage Voltage instability Storage Faults App installation failure Data corruption File loss Internal storage failure Memory full errors Storage not detected Storage performance slow System storage error Update failure Write failure Thermal Faults Device overheating Excess heat during charging High idle temperature Performance throttling Random shutdown from heat Thermal warning Temperature spikes Weak heat dissipation Warm device idle CPU overheating
